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  • Ground Handling

    The award-winning Kenya Airways Ground Handling business continuously provides passenger and ramp handling at over 5 stations within Kenya  and serves in excess of 5 million guests annually. Today, KQGH (Kenya Airways Ground Handling) is recognized as the leading  ground services provider with the largest number of hub operations in Kenya.

     

     

    Services Overview 

    Station Management and Administration: 

    Pride Lounge 

      • Station representation and supervision
      • Liaison with various stakeholders and airport authority
      • Contracts and Service Level Agreements
     

       

       

       

       

       

       

       

       

       

       


    Passenger Services: 

    Pride Lounge  

      • Check-in Services
      • Gate Services
      • Arrival and Transfers
      • Service Desk
      • Travel Document Verification services
      • Meet and Assist (Karibu Team)
      • Lost and Found
      • Lounges

       

       

       

       

       

       

       

       

       

       

       

       

       


    Aircraft Servicing and Ramp Handling: 

      

      • Baggage Handling
      • Aircraft Handling
      • Load Control
      • Cabin Grooming
      • Toilet and Water Services
      • Towing Services
      • Adhoc Handling
      • Unit Load Device –Storage and Control
      • GSE Support and Maintenance
      • Freighter Handling